The number of client requests you can submit at once depends on your tier level. Each high-complexity request counts as two low-to-medium complexity requests, ensuring a balanced workflow.

• Tier 1: Up to 2 low-to-medium complexity requests or 1 high-complexity request.
• Tier 2: Up to 3 requests (e.g., 3 low-medium or 1 high-complexity + 1 low-medium).
• Tier 3: Up to 4 requests (e.g., 4 low-medium or 1 high-complexity + 2 low-medium).

Once a request is completed, you can submit a new one within your tier limits to ensure smooth progress and efficient handling of tasks.

For detailed turnaround times per request type, refer to our Turnaround Policy

We strive to respond promptly to all client inquiries. Due to the high demand for our services, we have set specific response times for each tier to ensure efficiency and prioritize support:

• Tier 1: Within 24 hours during business hours.
• Tier 2: Within 6 hours during business hours.
• Tier 3: Within 3 hours during business hours.

Yes, meeting frequency and duration vary by tier to ensure each client receives the appropriate level of support and guidance tailored to their needs.

• Tier 1: No scheduled meetings, but additional meetings can be arranged for a fee.
• Tier 2: Bi-weekly meetings, up to 1 hour each, focused on project updates and alignment.
• Tier 3: Bi-weekly meetings, up to 2 hours each, allowing for in-depth strategy discussions and thorough updates.

Each tier includes a tailored social media strategy focused on aligning with your goals and needs. In the first phase of the project, we conduct market research and analyze your target audience to recommend the ideal social media platform for your brand, ensuring maximum impact and engagement.

Choosing the right tier depends on your goals and the level of support you need. Each package is designed to provide specific benefits, whether you’re looking for basic execution, organic growth, or full-service personal branding.

• Tier 1: Ideal for those needing executional support, like video editing and content repurposing.
• Tier 2: Best for those aiming to grow their brand organically through consistent social media strategies.
• Tier 3: Perfect for building a personal brand and driving sales with a comprehensive, all-in-one solution.

If you’re unsure, feel free to schedule a call to discuss your needs and find the best fit.

Tier 2 and Tier 3 offer monthly performance reports covering key metrics such as engagement, audience growth, and ad performance (for Tier 3).

IBI prioritizes clear, efficient communication tailored to client preferences. Our main communication platforms are:

• Project Management System: For formal, trackable communication on tasks, deliverables, and updates.
• Telegram: For informal chats, quick updates, and real-time exchanges.

While these are our primary channels, we are flexible and open to using additional platforms upon request, provided they align with our efficiency standards.

Project timelines vary based on the service scope, tier level, and complexity of the tasks involved. Here’s an overview of the general phases:

• Initial Setup and Strategy Development: Begins with market research and strategy planning, typically taking 1–2 weeks.
• Content Production and Scheduling: Following strategy approval, content is created and scheduled within 1–4 weeks, depending on volume and complexity.
• Ongoing Management and Optimization: Continuous content distribution, ad management, and optimization occur over the project’s duration.

Clients in higher tiers may experience shorter timelines for complex tasks due to prioritized support and additional resources. Each project phase is designed to ensure quality and alignment with the client’s goals.

For Detailed information on the project timeline, please refer to this article

Turnaround time depends on the complexity of the request and the client’s tier. Here’s a general guideline:

• Low-to-Medium Complexity Requests: Typically completed within 1–3 business days, such as standard graphic designs or video edits.
• High-Complexity Requests: Generally require up to 5 business days or more, including tasks like campaign concept development or detailed video production.

Our turnaround times are designed to ensure quality and thoroughness, with higher-tier clients benefiting from prioritized support.